Introduction

Hollandia Pools & Spas (“Hollandia”, “we”, “our”, or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, in-store, over the phone, or through any of our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information to provide better services to our customers. The information we collect falls into the following categories:

a) Information You Provide

You may provide personal information when you:

• • • Make a purchase
    • Request a quote or service
    • Contact us by phone, email, or website

This may include:

• • • Name, address, email, and phone number
    • Billing and shipping details
    • Payment confirmation details
    • Account login credentials
    • Any information shared in communications or inquiries

b) Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• • • IP address and approximate location
    • Device type, browser, and operating system
    • Pages visited and time spent on our website
    • Interaction data (clicks, navigation patterns)

c) Information from Third Parties

We may receive information from trusted partners, including:

• • • Payment processors (to confirm transactions)
    • Service providers supporting delivery, marketing, or analytics
    • Platforms used for advertising or customer engagement

How We Use Your Information

Hollandia Pools & Spas uses your information to:

• • Process transactions and deliver products or services
  • Communicate with you regarding orders, services, or inquiries
  • Provide customer support
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or technical issues
  • Meet legal and regulatory requirements
  • Send marketing communications (only where permitted or with your consent)
  • Generate aggregated, non-identifiable data for business insights

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies help us:

• • Recognize returning visitors
  • Store preferences
  • Analyze website performance
  • Deliver relevant content and advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may impact certain features of our website.

Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

• • Service Providers: To assist with payment processing, shipping, IT support, and marketing
  • Business Partners: With your consent, for promotions or joint services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transactions: In connection with a merger, sale, or restructuring
  • Affiliates: Within our organization for operational purposes

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If such information is identified, it will be promptly deleted.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no system can guarantee absolute security.

We retain personal information only as long as necessary to:

• • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal limitations)
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request transfer of your data to another provider

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be processed or stored outside of your province. By using our Services, you acknowledge and accept that different jurisdictions may have different privacy laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.

Updates to This Policy

Hollandia Pools & Spas may update this Privacy Policy from time to time. Changes will take effect immediately upon posting. Continued use of our Services indicates your acceptance of the updated policy.

Complaints

If you have concerns about how your information is handled, please contact us first. If unresolved, you may have the right to file a complaint with a relevant privacy authority.

Contact Information

Hollandia Pools & Spas
1941 Mallard Road
London, ON N6H 5M1
Phone: 519-652-3257
Fax: 519-652-2856